Once it’s our order, you stop chasing it.
An order passes through a lot of hands in this industry. Here it passes through one team. Below is each stage as we actually run it: what we do, what we need from you, and what you get back, with every date tracked in tools we built for exactly this.
Your one-line, understood
Most orders go wrong before they are orders. The one-line says one thing, the schedule says another, and a note on sheet E-401 says a third. We read all of it before we price any of it, and we come back with questions rather than assumptions.
Ratings, coordination, footprint, and the requirement buried in note 14 are surfaced and confirmed at this stage. When the specification names a product that will not suit the application, or will not ship in the time the job has, we say so now and bring the alternative with the case for it, ready for the engineer to approve.
You send
The drawings, the schedule, the spec section, and the date the job needs.
We do
Read it against the application, confirm the ratings and the fit, and ask before we assume.
You get
A quote that answers the drawings, with any exception named on the first page, not the last.
The right fit, at the right price
The equipment that fits your design, priced honestly, from a factory date we have confirmed. If something does not fit, we say so before it is ordered.
We lead with the manufacturers we have chosen, and we know their factories: which plant builds what, what is in allocation, and what a quoted lead time actually rests on. A date goes on our quote once the factory has confirmed it to us, not before. Submittals are checked against the approved drawings before anything is released to build.
You send
The purchase order, the approved submittals, and the site date.
We do
Place the order against a confirmed factory date, and check every line of it against the approved drawings before release.
You get
One confirmation with every line item, its date, and the name of the person at IPS who owns it.
Every date, tracked in one place
From release to energization, each milestone lives in tools we built for running orders, kept in step with the factory rather than pieced together from email.
An order is only as good as its worst line item, so we track each one: release, submittal approval, the production slot, factory test, ship, and the dock. When a date moves, you hear it from us, with what it means for the site and what we propose to do about it, before you have to ask.
One person at IPS owns the order. They can see every open item on it at once, and so can the people who cover for them. Nothing about your order depends on someone remembering.
You send
Changes, as they happen: a new site date, a revision, a panel that moved.
We do
Carry each change to the factory and back, and re-confirm every date it touches.
You get
A straight answer on status the day you ask, and the news before you ask.
What we track, and what you hear
On every line item of the order.
| Milestone | What we do | What you hear |
|---|---|---|
| Release | The order acknowledged line by line against the purchase order. | A confirmation with a date on every line. |
| Submittals | Checked against the approved drawings before they go to the factory. | Any difference, before anything is released. |
| Production | The factory slot confirmed and held on our side of the order. | A date change the day we learn of it, with what it means for the site. |
| Factory test | Arranged where the specification calls for one. | The results, before the equipment ships. |
| Ship | The ship date held against the factory’s confirmation, and the carrier’s tracking passed on the day we have it. | The ship date, then the tracking. |
| Startup | Commissioning scheduled with the contractor’s programme. | A date, a name, and a report afterwards. |
The sale is the middle, not the end
A lot of companies are very good on the day the truck arrives and gone the day after. For us it is one milestone in a longer arrangement: we stay on the equipment, and on your call list, for as long as it runs.
The contractor sets the equipment; we start it up and commission it, and the report says what we found, what we did, and what we noticed but did not address.
You send
When the equipment is set and the room is ready for startup.
We do
Schedule the startup, commission the system, and write the report.
You get
A system in service and a record of it, and the same people on the call list afterwards.
Still here in year ten
Ten years in, the person who calls about the system is rarely the person who bought it. That is why the record matters: what was commissioned, what has been serviced, what was noticed and left alone, all kept by the people who did the work.
We answer at any hour, we tell you when a system has three good years left and when it does not, and a service report reads as a report rather than an invoice.
You send
The call, and the questions you have been meaning to ask about the system.
We do
Answer them from the record: what was commissioned, what has been serviced, what is due.
You get
A straight answer on what the system has left, and what to plan for.